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Customer Service Guide
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​Welcome to Marinda Swartz Art!
​I am committed to providing you with the best possible experience while exploring my unique collection of artworks.
Below, you'll find essential information about my services and policies to help you navigate your shopping experience with ease.
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Contact Me:
​​I’m here to help! If you have any questions, concerns, or need assistance, please don't hesitate to reach out.
You can contact me via email at
alternatively you can get in touch through my contact form on the website and via DM at all listed social media channels below.
Not all available works are listed in my shop. If there’s a specific work you are interested in kindly contact me to check for availability and information on price, medium and size of the work. Some works work well as a set,
contact me for a discounted price.
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Shipping and Delivery:
I strive to process and ship orders within [3-7] business days and will keep you updated. Shipping times may vary depending on your location and the chosen delivery method. Shipping within South Africa is free.
I offer international shipping at standard international rates based on the destination. Shipping fees will be separately invoiced and tracking information provided. Products will be shipped on receipt of payment of shipping fees.
All international shipments will be insured and shipped via FEDEX.
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Returns and Exchanges:
​Your satisfaction is my priority.
Unfortunately artworks purchased and shipped cannot be exchanged or refunded.
I encourage you to reach out to me at the above contact details for additional information, photos or video clips to ensure your satisfaction with the work.
In the event of damage to the work during shipping/transit I will contact the relevant insurer.
The work will be packaged safely and with the utmost care to make sure it arrives in perfect condition.
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USA tarrifs
Classification of Art under U.S. Tariff Codes
Original oil paintings and artworks are classified under the Harmonized Tariff Schedule (HTS) of the United States. The relevant HTS code for original paintings, drawings, and pastels is 9701.10.0000. This classification is essential for determining the applicable tariffs and ensuring compliance with U.S. import regulations.
Tariff Rate:
Original oil paintings and artworks generally enter the United States duty-free. This means there are no tariffs imposed on these items when imported directly from South Africa. This exemption is in place to encourage the cultural exchange and appreciation of art across borders.
The United States maintains a favorable environment for the import of original oil paintings and art from South Africa, with no tariffs imposed on these cultural items enriching exchanges between South Africa and the United States.
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Payment Methods:
​I accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected. If your preferred payment method isn't listed kindly contact me at the above details to see if I can accommodate you.
Payment arrangements are available.
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All works will be issued with a certificate of authenticity.
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Thank you for choosing Marinda Swartz Art.
I appreciate your support and look forward to sharing beautiful art with you!
